Plan your visit

Our Booking and
Cancellation Policy

Everything you need to know before you book.
All reservations are paid in full when booked.

Highly recommended

+10% Trip Protection

Cancel or reschedule for any reason up to 48 hours before departure. You're reimbursed the full amount of each ticket, less the cost of Trip Protection and processing fees. Trip Protection also makes the No Sighting Promise free: if no manatees are sighted, your return trip costs nothing.

Check Availability

Cancellations

If your plans change

With Trip Protection

48+ hours

Cancel or reschedule and receive a refund, minus the Trip Protection cost and processing fees.

24 to 48 hours

One free rebooking, subject to availability.

Under 24 hours

Not eligible for refunds, credits or rebooking. Same for no-shows.

Trip Protection may only be used once. A reservation changed using Trip Protection is not eligible for another cancellation or rebooking.

Without Trip Protection

48+ hours

Choose a 50% refund plus 50% future credit, or a full transferable credit with no expiration.

24 to 48 hours

Future credit, subject to the applicable rebooking fee.

Under 24 hours

Not eligible for refunds, credits or rebooking. Same for no-shows.

Travel delays, traffic, parking and late arrivals do not change this policy.

If we cancel

If we cancel within 24 hours of the tour or during the tour because of weather, safety concerns, government restrictions or operating conditions, you can reschedule with no additional fees or take a transferable credit with no expiration.

The No Sighting Promise

Manatees are wild animals, so sightings and interactions can't be guaranteed. Our captains find manatees on 90% of trips or better, every day. If no manatees are sighted, you get a return voucher that never expires: free with Trip Protection, or $15 per person without.

With Trip Protection

Come back free

Without Trip Protection

$15 per person

Shared boats

Booking 3 to 5 guests? Other guests may join you, up to six total. Want the boat to yourselves? Book a private tour.

Just the two of you? If you're the only two guests on a shared tour, a $25 startup fee is collected at check-in and the boat runs with just the two of you. That turns a shared boat into a private one, which is not a bad deal! If another guest books, the fee is waived and they join your tour.

Start times

Your captain may move your departure by up to 1 hour, earlier or later, based on recent manatee sightings. It rarely happens, but one hour can make a huge difference to the day. If it does, you'll get at least 24 hours' notice.

Event Photography

Hire your own paparazzi for three hours. Our event photographer covers the whole trip, not just the manatees: putting on wetsuits, drinking hot chocolate, the whole experience. That's why it's non-refundable. Even on a slow manatee day, your trip still gets documented.

Event Photography packages cover up to six guests on one boat. Additional boats need an additional, discounted photography package.

Event Photography purchases are not refundable and aren't covered by Trip Protection. If you come back on a return voucher, you'll get 15% off photography for that trip.

When you book, you agree

To the policies above, plus our Terms and Conditions.

Guests under 18 must be accompanied by a parent or guardian.

Trip Protection provides eligible rescheduling and future credit according to its terms.

Your reservation secures limited space, a licensed captain and a vessel.

Questions about a booking? Call 352-257-8687.

Book your manatee tour

Pick your boat

Every tour is a small boat with six guests or fewer. Choose a tour to see dates and times.

Three guests in snorkel masks grinning in the river

Most popular

3 Hour Shared Boat

From $81 per person
Departs 8, 10, 12 and 2

Book Shared Boat
Kids in wetsuits and snorkels at the boat ladder with a manatee below

Private

3 Hour Private Boat

$450 per boat, up to 6
Groups up to 24 on 4 boats
Departs 7, 10 and 1

Book 3 Hour Private
Two manatees surfacing for air beside the boat

Private, more water time

4 Hour Private Boat

$585 per boat, up to 6
Groups up to 24 on 4 boats
Departs 8 AM and 1 PM

Book 4 Hour Private
Three generations of a family striking a pose on the dock before their manatee tour

Private, lunch included

6 Hour Private with Lunch

$999 per boat, up to 6
Groups up to 24 on 4 boats
Departs 8 AM

Book 6 Hour Private

Not sure which one? Compare the tours

More than six in your group? Call 352-257-8687