24hrs for your cancellation on advanced bookings ( 48 hours or more), after you reserve on our website or by phone you have
24hrs to cancel without penalty. When making a reservation by phone or E mail with a reservation number or by calling, we
allow you 24hrs to process your payment using your booking number. Please understand that we have many people that travel
to us for this wonderful encounter and seats are limited.
line without a reservation number from us could take 30 - 180 days of an over booking refund. However our on line booking
system works very well if you follow the directions. If you cancel with in the 24hrs of booking, you will be charged ( No
Rain Checks), unless we can sell your seats. If you make a reservation and cancel past the 24hrs , you will be charged and
given a Rain Check that never expires. However last minute cancellation (24 Hours before your Tour ) there is no refunds or
rain-checks, unless we can sell your seats.
Keep in mind we will reserve
your seats and hire the Captain and Guide, so there is no refunds past the 24 hours of your booking!!!!
No Shows, with out the proper cancellation ( Phone Voice Mail or Email, Email is best )will be charged the
full rate with no rain check. We make you a promise to have your crew ready for the day of your tour, we expect you to keep
We have a rain check policy that if you do not see any manatees during your tour,
we will give you a rain check to come back for free, based on availability. Snorkeling with the manatees and our crew really
works very hard to accommodate your tour, feel free to ask any questions we have not answered for you and your
family. By receiving your reservation number and placing it in your check out box, or giving us you credit card information
over the phone for your reservations. You accept our terms and policies of cancellations and no-shows. Please note, we are
not here to keep your hard earned money, but we do have guide lines to go by so that all of our guest get this amazing opportunity to
enjoy the manatees...
REDEEMING (No Manatee ) RAIN CHECKS
How to redeem your No Manatee RAIN CHECKS. If we do not see any manatees you will
be given a rain check that never expires, this does not include the manatees behavior when we find them. The encounter is
up to the Manatees. First, you will need to remember your tour date and time, your rain check will be noted on your reservation.
Second, your rain check can NOT be redeemed until 30 days after your original tour date. The reason for this policy is , if
we are having a bad week or 2 weeks, then the same situation can happen again. This policy is for your benefit. Rain check
are not valid on or during holidays, such as week of, Thanks Giving, Christmas and or the week of New Years plus any 3 day
holidays. Rain checks are non-transferable, must be original passengers-few acceptations may apply.
If by chance you think our rain check policy is a scam, then you are wrong. We DON'T have to offer you anything,
this is a wild manatee and NEVER no guarantee. But we are SO good at what we do that if we dont SEE a manatee, that is because
they are not here. WE are the only company in Citrus County out of 30, that cares to give you a rain check. Please if you
have received a rain check, USE IT.... Thank you for supporting the Manatee program.
Captain Gene Parker